How We Handle Your Personal Data
This policy sets out what we collect when you open your account, how your JazzCash and Easypaisa references are shielded, and which choices stay in your hands.
What This Policy Applies To
Your account sits behind a policy we apply across supported regions, and where local law permits we extend the same handling to every Pakistani who registers from Karachi, Lahore or Peshawar. We collect only what keeps the account running: your name, mobile number, date of birth and the payment reference attached to a JazzCash, Easypaisa, SadaPay or Raast transfer. We also log
the device and network details that keep sign-in secure. We do not sell your records. We hold them while your account is active, then delete or anonymise them once the retention window closes. Where rules in your province differ from ours, the stricter reading applies to you. If any clause reads oddly, message support and we will walk you through it in
plain English.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Keep This Policy Honest
A policy is only worth the practice behind it. We stamp every change with a date, publish a short summary of what moved, and send revisions past our operations team before they...
Dated Versions
Every revision carries the day it went live, so you can check which wording applied when you registered. Old versions stay on file and support can quote them.
Plain Wording
We write clauses the way we would explain them on chat, not in legal boilerplate. If a term still feels stiff, tell us and we rework it before it ships.
One Owning Team
A named operations group signs off on this policy before publication, so there is no gap between what the page says and what our account systems actually do.
Processor List
We keep a running list of the outside services that touch your data — payment rails, hosting and messaging — and update it whenever we add or remove a partner.
Retention Windows
Records tied to your account stay for as long as the account is live, plus a fixed window we set for dispute handling. After that we delete them automatically.
Access Logs
Sign-ins, device changes and settings updates are timestamped in your account history. You can scroll that record yourself and spot anything you did not authorise.
How This Page Lines Up With The Rest
This page does not sit on its own. Our privacy terms, cookie rules and account-security practices are written to point at each other, so you can follow the...
| Terms Of Use | The account rules and this privacy page share one set of definitions, so terms like active account and verified user carry the same meaning across both. |
|---|---|
| Cookie Rules | Our cookie page lists each tag we drop, what it measures and how to switch it off. Nothing described there conflicts with how we handle your account record. |
| Payment Terms | When you move money with JazzCash, Easypaisa, SadaPay or Raast, the payment section explains what reference we store. That matches the data clauses here. |
| Verification Steps | Identity checks described on our account page follow the same retention clock used here, so documents you upload are cleared on one schedule. That clock is shared. |
| Withdrawal Rules | Payout timing and the records we keep around each request are written to align with this policy, so the audit trail you see is the same trail we hold. |
| Security Practices | Encryption, two-step sign-in and session timeouts are documented on our security page and referenced by name here, so you can trace any claim back to its source. |
| Contact Routes | The support channels listed here are the same ones on our contact page, so a question about your data lands in the queue trained to answer it. One queue, one owner. |
What You See On This Policy Page
Nothing here is buried. The clause you need is one tap away, every heading carries the date it changed, and short summaries sit above the formal...
Pinned Jump Bar
A short bar pinned above the clauses moves you straight to the section you came for, so you never scroll past fourteen headings to find your answer.
Version Stamp
The day this policy last changed sits near the heading, not hidden in a footer, so you can tell at a glance whether you are reading current wording.
Summaries First
Each clause opens with two plain sentences before the formal text begins. Read the summary alone and you will still know what we collect and why we need it.
Downloadable Copy
You can pull the whole policy as a file and keep it on your own device, which is useful if you want to compare a later revision against the version you accepted.
Search Inside
A search box on the page finds any word across every clause, so a question about Raast references or device logs resolves in seconds rather than a support ticket.
Language Options
Wording here is kept in clear Pakistani English rather than dense legal phrasing, because most account holders read this page on a phone. Ask support to explain any clause.